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MySchool Blog

Solid support that keeps your school ticking over.

Posted by Julian on 22 November 2016

Using a school management system requires great support and like all companies we are proud of the support we offer, but how well do we compare with others?

Zendesk, the world's leading support platform, provides benchmarks with satisfaction data from over 25 thousand businesses.We use Zendesk to manage our support and regularly score 98% to 100% for customer satisfaction compared with a global benchmark of 95%.

In fact, we're so confident, we publish our live support ratings here
You can also compare our ratings with Zendesk's benchmark data here

Now, I honestly couldn't tell you if we're the best but looking at these numbers I can safely say we offer support that keeps our customers smiling. This is what one of our happy customers just told us.

 

"How great and amazingly helpful, positive, accommodating, funny, and supportive you all are. I appreciate you all and your help."

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Kelly, Admissions - Brockton School, Canada

Read more about our support

Topics: Support