Junior Customer Success Manager

About MySchool

MySchool is a web-based platform that helps schools organise their data, streamline their processes and engage with their communities. We’ve been around for 15 years and help over 200 schools worldwide with their daily needs. Whereas we are involved in large and long-term contracts with governments and multinational organisations, we want to outgrow our regional player status to become a global force in the EdTech industry.

We are a team that is passionate about education and providing the best solutions for administrators, students, and parents alike. Our team is collaborative, fun, and always looking for new and innovative ways to improve the lives of the people we serve. We’re proud of our work/life balance, the diversity and inclusiveness of our team, its drive and professional calibre. Everyone in the company has access to a well-being budget, a self-development budget and a work-from-home budget.

Role Description

• Build lasting relationships with international and indepdent schools
• Onboard new clients after the sales process and get them comfortable using the system
• Work closely with internal stakeholders like product and support. 
• Guide schools to optimise workflows and adopt new modules
• Learn all about the education sector
• Be the voice of your clients.
• Join a collaborative, innovative team with growth opportunities

• Act as a trusted advisfor for a set portfolio of schools. 
• Conduct training sessions, webinars and product walthroughs of the system. 
• Monitor customer engagement and ensure their satisfaction
• Work closely with the support team in relation to your potfolio. 
• Gather feedback and share insights with our Product team. 

• 1+ years in Customer Success, Account Management or relationship management. 
• Experience with SaaS or software products
• Strong communicator, organized, and proactive
• Curious and eager to learn

Nice To Have

• Experience in EdTech or SaaS
• Familiarity with CRM tools like Salesformce, HubSpot or SmartSuite
• Experience delivering webinards or training sessions
• Comfortable with data (Excel, Google Sheets)
   

Location

Fully remote and based in Malta, supporting K-12 schools in North America.

Working Hours

To ensure seamless internal team alignment and collaboration, our core hours are 11:00 AM – 8:00 PM. As a CSM, you should be open to a flexible schedule beyond these hours to accommodate for client meetings. 

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