Customer Support Specialist

    About the position

    Our Malta operation is growing and we’re looking for an organised, outgoing and efficient Customer Support Specialist to join our team. You will work together with our Customer Support team helping school administrators use MySchool to run their school efficiently.

    • You must have an excellent command of spoken and written English and have an outgoing personality.
    • Your time will be spent helping school administrators via our support helpdesk software and over the phone.

    What you’ll be doing

    You’ll be based in Malta working alongside the whole team:

    • Working late morning to evening covering North America time zones (option to work remotely during evening hours),
    • helping International customers on a daily basis,
    • troubleshooting issues and advising on best practice in using MySchool,
    • delivering training and support over video conference and
    • on-boarding new customers.

    Requirements:

    • Have experience with customer support via email/support platforms (like Zendesk), phone, video conferencing and chat,
    • excellent spoken and written English,
    • outgoing and friendly - very much a ‘people person’,
    • have high levels of patience, remaining friendly and calm under pressure,
    • ability to work both independently and with a team and be accountable for your own work and
    • eligible to work in the EU.

    Considered a plus:

    • Customer support experience in a SaaS environment,
    • experience working in an academic or administrative position in a school and
    • experience with the MySchool platform.

    Selection process

    Apart from the required skills, it’s important for us to find someone that fits in with our team and culture. As well as a skills assessment to ensure the role requirements are met, our first interview will look to see if we’re a good fit for each other. If it’s all looking good, we’ll meet again for a 2nd interview.

    Apply for the Customer Support Specialist role