About the position

Our global operation is growing and we’re looking for a Customer Success Manager to join our team. You'll be working alongside our team in our Malta office.

What you’ll be doing

• Develop a deep understanding of the MySchool system,
• be responsible for an effective and smooth transition from the sales process to on-boarding and the settling in period.
• use the first few months to train customers to be a self reliant as possible and use our knowledge base effectively,
• advocate for the customer - Be proactive in analysing customer needs and preparing feedback that the support, sales and development teams can easily digest,
• advocate for the company - Set and manage customer expectations, help them understand and accept company processes and decisions that might affect them,
• regular customer success and satisfaction reviews - results of which are prepared for communication to other MySchool teams,
• proactively analyse and be involved with improving the on-boarding process,
• encourage up-sells and cross sells,
• partner with our existing customers to effectively resolve issues over the phone various support channels and
• diagnose software issues and engage with our product manager using established processes.

Selection process

Apart from the required skills, it’s important for us to find someone that fits in with our team and culture. As well as a skills assessment to ensure the role requirements are met, our first interview will look to see if we’re a good fit for each other. If it’s all looking good, we’ll meet again for a 2nd interview.